Reducing Workers’ Compensation Claims and Costs Through a Risk Control Plan
The primary safety focus was on the housekeeping departments, specifically reducing injuries to room attendants. Historically, the majority of workers’ compensation claims for the hotel and hospitality industry and the customer come from room attendants while cleaning guest rooms.
Our team helped develop Risk Control Service Plans for each hotel within the program and correlated these plans directly to proactive safety activities. These components were achieved by assisting and working with the hotels in instituting and/or enhancing the following:
- Colleague Safety Education and Training
- Colleague Safety Observations
- Safety Committee Effectiveness
- Departmental Safety Inspections
- Colleague Incident Investigation and Corrective Actions
- Pre-Shift Warmups
As a result, the hotels that consistently embraced the various aspects of the program by location management and colleagues showed the following results not only in housekeeping but in other departments as well:
- Reduction of colleague injury frequency and costs
- Compliance with OSHA regulatory standards
- Enhanced relations between hotel staff and management from more frequent interactions
- Improved quality experience and satisfaction scores from hotel guests
- Improved colleague satisfaction scores
Two of the hotels within the program consistently made a point to embrace the colleague safety activities at both the management and colleague levels and showed dramatic improvements in the financial impact of their workers’ compensation claims and frequency reductions in most cases.
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