COLUMBIA, Ky., June 18, 2025 – Mike Neal, president of Brown & Brown Dealer Services (BBDS), is proud to announce that Nicole Townsend has been promoted to director of operations for BBDS.

Townsend joined Brown & Brown Dealer Services in 2018, bringing over 20 years of automotive industry experience and knowledge. She began her automotive career at an early age and has held various positions within the industry, giving her a unique perspective and comprehensive understanding of business operations.

“Maintaining an effective and reliable infrastructure will be more critical than ever as Brown & Brown Dealer Services continues to grow,” Neal says. “No one knows more about the systems and processes essential to the F&I business than Nicole. Her proven results, depth of knowledge and years of valuable experience will help us further develop our competitive edge.”

“I am thrilled to have the opportunity to lead the streamlining and development of business operations for BBDS and to collaborate with our exceptional team,” says Townsend. “We will continue prioritizing delivering innovative solutions that help our teammates and customers achieve their goals.”

About Brown & Brown

Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm providing enhanced customercentric risk management solutions since 1939. With a global presence spanning 500+ locations and a team of more than 17,000 professionals, we are dedicated to delivering scalable, innovative strategies for our customers at every step of their growth journey. Learn more at BBrown.com. This press release may contain certain forward-looking statements relating to future results. These statements are not historical facts but instead represent only Brown & Brown’s current belief regarding future events, many of which, by their nature, are inherently uncertain and outside of Brown & Brown’s control. It is possible that Brown & Brown’s actual results and financial condition may differ, possibly materially, from the anticipated results and financial condition indicated in these forward-looking statements. Further information concerning Brown & Brown and its business, including factors that potentially could materially affect Brown & Brown’s financial results and condition, as well as its other achievements, is contained in Brown & Brown’s filings with the Securities and Exchange Commission. All forward-looking statements made herein are made only as of the date of this release, and Brown & Brown does not undertake any obligation to publicly update or correct any forward-looking statements to reflect events or circumstances that subsequently occur or of which Brown & Brown hereafter becomes aware.

Nicole Townsend

Director of Operations, Dealer Services