{"id":24197,"date":"2025-06-09T06:06:06","date_gmt":"2025-06-09T11:06:06","guid":{"rendered":"https:\/\/www.bbrown.com\/?page_id=24197"},"modified":"2025-06-11T03:07:14","modified_gmt":"2025-06-11T08:07:14","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.bbrown.com\/uk\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"

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\n Complaints\n <\/h1>\n\t\n <\/div>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n[\/vc_column][\/vc_row][vc_section][vc_row][vc_column][vc_column_text css=””]It is our policy to promote the highest standard of service for our clients. We endeavour to ensure that all complaints are resolved satisfactorily and in a timely manner.<\/p>\n

If you have a complaint about our services, you may contact the person you normally deal with.<\/p>\n

Alternatively, please contact us at:<\/p>\n

info.eu@bbrown.com<\/a><\/p>\n

Corn Exchange
\n55 Mark Lane
\nLondon
\nEC3R 7NE<\/p>\n

020 3813 6900<\/a><\/p>\n

You may make your complaint either orally or in writing. We will acknowledge receipt of your complaint promptly in writing and give you our response at the time, if we can.<\/p>\n

If following receipt of our final response or after eight weeks if we have not yet provided you with our final response, if you are an eligible complainant, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Further information is available on their website below.<\/p>\n

www.financial-ombudsman.org.uk<\/a><\/p>\n

Financial Ombudsman Service,
\nExchange Tower,
\nLondon,
\nE14 9SR<\/p>\n

Tel: 0800 023 4567<\/p>\n

An Eligible Complainant is defined as:<\/strong><\/p>\n