Hurricane & Large Storm Claim Handling Tips For Condo Associations

Property & Casualty

Hurricane & Large Storm Claim Handling Tips For Condo Associations

In the event your condo sustains damage in a hurricane or large storm, Brown & Brown has assembledseveral tips to help guide you through the claim handling process.

  1. Assign a single point of contact to communicate with the adjuster and manage the claims process. There are many parties involved in a large claim and having one point of contact and someone to keep all the claim information together helps ensure there is no miscommunication or duplicate efforts.
  2. Take a proactive approach to addressing the loss and claim.
    • Set up an internal accounting string to track ALL loss-related expenses. Keep all invoices and estimates and include them with the claim.
    • Mitigating your losses is a policy requirement. We suggest customers complete emergency repairs or work that is needed to mitigate further damage right away, even if an adjuster has not yet been on-site. Any non-emergency work or items not related to mitigation should be discussed with the adjuster to confirm agreement on the extent of work to be included within the claim.
    • We suggest tasking your contractors with developing the scope of work and pricing based on their site visits and agreements made with the adjuster/consultant. The adjuster will likely put their own estimate together, but having the contractor submit pricing helps to move the process forward and may be required for work to begin.
    • Keep the adjuster/consultant in contact with any contractors/vendors (to the extent the Association does not want to act as liaison). Ask the adjuster to identify any:
      • Differences in opinion on the scope or pricing of repairs.
      • Invoice audit requirements upfront, so vendors are aware of adjuster expectations.
      • Additional information needed from vendors to support invoicing.
      • Amounts in the agreement for payment, and what is outstanding. This helps keep vendors in the loop on the payment process.
    • Review leases for insurance requirements (tenants, leased equipment, etc.) and notify other parties that may be involved.
    • Contact OEM or servicing vendor to inspect any machinery/equipment with damage (or suspected damage). Ask them to prepare a report of findings to submit to the adjuster.
Property & Casualty Team

DISCLAIMER: Brown & Brown, Inc. and all its affiliates, do not provide legal, regulatory or tax guidance, or advice. If legal advice counsel or representation is needed, the services of a legal professional should be sought. The information in this document is intended to provide a general overview of the topics and services contained herein. Brown & Brown, Inc. and all its affiliates, make no representation or warranty as to the accuracy or completeness of the document and undertakes no obligation to update or revise the document based upon new information or future changes.