{"id":31820,"date":"2025-08-06T13:38:28","date_gmt":"2025-08-06T18:38:28","guid":{"rendered":"https:\/\/www.bbrown.com\/?post_type=case_study&#038;p=31820"},"modified":"2025-08-21T14:06:33","modified_gmt":"2025-08-21T19:06:33","slug":"ngo-operations-in-conflict-zones","status":"publish","type":"case_study","link":"https:\/\/www.bbrown.com\/ie\/case-study\/ngo-operations-in-conflict-zones\/","title":{"rendered":"NGO Operations in Conflict Zones"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_style=&#8221;page-hero&#8221; full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n\t<div class=\"hero hero--wrap    \">\n\n\t\t<div class=\"hero--background-image hero--background-image-blur\">\n\t\t\t<div class=\"hero--overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"hero-background\" style=\"background: url(https:\/\/www.bbrown.com\/wp-content\/uploads\/2025\/07\/Case-Study-\u2013-NGO-Operations-in-Conflict-Zones-\u2013-Brown-Brown_web-image.jpg) center center no-repeat; background-size: cover;\"><\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"hero--container\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"hero--inner width-100\">\n\n\t\t\t\t\t\n  <div class='content-heading  100%  '>\n    <p class='text-white subheading'>Case Study<\/p>\n    <h1 class='text-white    '>\n      NGO Operations in Conflict Zones\n    <\/h1>\n\t\n  <\/div>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n[\/vc_column][\/vc_row][vc_row row_padding_bottom=&#8221;pb-2&#8243; full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;791&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;]\n  <div class='content-heading  100% content-heading--ruled '>\n    \n    <h2 class='text-brand-dark-blue    h2'>\n      The Request\n    <\/h2>\n\t\n  <\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Staff safety gaps<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_top=&#8221;pt-1&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><strong>Company Profile<\/strong><\/h4>\n<p><strong>Industry:<\/strong> Non-governmental organization (NGO)<\/p>\n<p><strong>Revenue:<\/strong> $28M<\/p>\n<p>The customer, a non-governmental organization (NGO) focused on economic development in regions affected by conflict and crisis, frequently deploys teams to high-risk areas, including Syria. However, their existing business travel accident insurance and assistance provider proved inadequate for operations in such volatile environments. Specifically, the provider was unable to offer critical services such as emergency medical care or evacuation support for employees operating in conflict zones. This coverage gap posed a serious risk to the safety of personnel and the continuity of the NGO\u2019s mission-critical work in the Middle East.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_bottom=&#8221;pb-2&#8243; full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1638896243466{background-color: #eaeaec !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;794&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;]\n  <div class='content-heading  100% content-heading--ruled '>\n    \n    <h2 class='text-brand-dark-blue    h2'>\n      The Solution\n    <\/h2>\n\t\n  <\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Enhanced insurance and crisis support for NGO staff in conflict zones.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_top=&#8221;pt-1&#8243; full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1638896256859{background-color: #eaeaec !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]To address the gaps in emergency support and medical coverage, the NGO collaborated with our multinational team, which is experienced in high-risk and conflict-zone operations. The broker conducted a thorough review of the NGO\u2019s travel patterns, risk exposure and operational needs, particularly in regions like Syria.<\/p>\n<h4>Key elements of the solution included:<\/h4>\n<ul>\n<li><strong>Specialized travel accident coverage:<\/strong> A new insurance policy was sourced from a provider with proven capabilities in conflict zones. This policy included enhanced benefits such as war and terrorism coverage, emergency medical evacuation and crisis response services.<\/li>\n<li><strong>Global assistance network:<\/strong> The NGO was connected with a global assistance provider equipped with on-the-ground resources and medical evacuation capabilities in the Middle East. This helped ensure that employees could receive timely medical care and be safely evacuated if necessary.<\/li>\n<li><strong>Pre-deployment risk planning:<\/strong> The solution also included pre-travel briefings, security assessments and contingency planning for staff traveling to high risk areas, helping to reduce exposure and improve preparedness.<\/li>\n<li><strong>24\/7 crisis support:<\/strong> A dedicated response team was made available around the clock to coordinate emergency services, provide real-time intelligence and support decision-making during critical incidents.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_bottom=&#8221;pb-2&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;792&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;]\n  <div class='content-heading  100% content-heading--ruled '>\n    \n    <h2 class='text-brand-dark-blue    h2'>\n      The Results\n    <\/h2>\n\t\n  <\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>1. 100% of staff traveling to high-risk regions were covered by specialized insurance including war and terrorism benefits.<\/h3>\n<h3>2. 24\/7 crisis support was established to ensure immediate emergency response for all deployments.<\/h3>\n<h3>3. Operational continuity was achieved with a 0% interruption rate in mission critical activities due to risk mitigation strategies.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_top=&#8221;pt-2&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Employing a specialized insurance and assistance solution significantly enhanced the NGO\u2019s ability to operate safely and effectively in high-risk regions. With comprehensive coverage and a reliable crisis response infrastructure in place, the organization was able to continue its mission critical work with greater confidence and security. Key results included improved staff safety, operational continuity, faster emergency response and enhanced risk management.[\/vc_column_text][vc_single_image image=&#8221;1423&#8243; img_size=&#8221;medium&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.bbrown.com\/wp-content\/uploads\/2025\/08\/Case-Study-\u2013-NGO-Operations-in-Conflict-Zones-\u2013-Brown-Brown_web.pdf&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]\n  <div class='content-heading  100% content-heading--ruled '>\n    <p class='text-brand-blue subheading'>Ready to help minimize your risk and uncertainty?<\/p>\n    <h2 class='text-brand-dark-blue   text-bold h2'>\n      Contact us for more information.\n    <\/h2>\n\t\n  <\/div>\t<div class='wpb_content_element text-left btn-container'>\n\t\t\t\t\t<a class='btn btn-brand-green  '\n\t\t\t\thref='\/us\/contact' target='' data-toggle=''>\n\t\t\t\t<span class=\"btn-text-color--default\">Contact Us<\/span>\n\t\t\t<\/a>\n\t\t\t<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: bold; font-style: italic; font-size: 10.0pt; background: white;\">DISCLAIMER:<\/span><span style=\"font-style: italic; font-size: 11.0pt; background: white;\"> Brown &amp; Brown, Inc. and all its affiliates, do not provide legal, regulatory or tax guidance, or advice. If legal advice counsel or representation is needed, the services of a legal professional should be sought. The information in this document is intended to provide a general overview of the topics and services contained herein. Brown &amp; Brown, Inc. and all its affiliates, make no representation or warranty as to the accuracy or completeness of the document and undertakes no obligation to update or revise the document based upon new information or future changes.<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Learn how Brown &#038; Brown&#8217;s multinational team collaborated with a non-governmental organization to address their gaps in emergency support and medical coverage.<\/p>\n","protected":false},"author":36,"featured_media":31811,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"service":[],"industry":[159],"location":[17],"class_list":["post-31820","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>NGO Operations in Conflict Zones - Brown &amp; 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