{"id":31575,"date":"2025-08-06T11:51:01","date_gmt":"2025-08-06T16:51:01","guid":{"rendered":"https:\/\/www.bbrown.com\/?post_type=case_study&p=31575"},"modified":"2025-08-06T11:51:01","modified_gmt":"2025-08-06T16:51:01","slug":"transforming-onsite-care-with-integrated-primary-care","status":"publish","type":"case_study","link":"https:\/\/bbrown.com\/us\/case-study\/transforming-onsite-care-with-integrated-primary-care\/","title":{"rendered":"Transforming Onsite Care with Integrated Primary Care, Occupational Health & Workers\u2019 Comp Management"},"content":{"rendered":"

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Case Study<\/p>\n

\n Transforming Onsite Care with Integrated Primary Care, Occupational Health & Workers\u2019 Comp Management\n <\/h1>\n\t\n <\/div>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n[\/vc_column][\/vc_row][vc_row row_padding_bottom=”pb-2″ full_width=”stretch_row” equal_height=”yes” content_placement=”bottom”][vc_column width=”1\/4″][vc_single_image image=”791″ img_size=”full”][\/vc_column][vc_column width=”3\/4″]\n
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\n The Request\n <\/h2>\n\t\n <\/div>[vc_column_text css=””]<\/p>\n

The company sought to transition to a model that could incorporate primary care, manage chronic conditions and better control costs related to workers\u2019 compensation.<\/h3>\n

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Company Profile<\/strong><\/h4>\n

Industry: Manufacturing\/Industrial<\/strong>
\nEmployee Benefits Employees: 2,040 (2022); 1,338 (2023)<\/strong>
\nLocations: Wisconsin, multiple health centers<\/strong><\/p>\n

A large manufacturing customer originally operated a single-purpose occupational health clinic managed by a regional onsite clinic provider. The customer faced ongoing service issues and lacked integration with broader care management strategies. The company sought to transition to a model that could incorporate primary care, manage chronic conditions and better control costs related to workers\u2019 compensation. They engaged Brown & Brown\u2019s ACS team to help source a new vendor and lead a strategy to improve clinical performance and financial ROI.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_bottom=”pb-2″ full_width=”stretch_row” equal_height=”yes” content_placement=”bottom” css=”.vc_custom_1638896243466{background-color: #eaeaec !important;}”][vc_column width=”1\/4″][vc_single_image image=”794″ img_size=”full”][\/vc_column][vc_column width=”3\/4″]\n

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\n The Solution\n <\/h2>\n\t\n <\/div>[\/vc_column][\/vc_row][vc_row row_padding_top=”pt-1″ full_width=”stretch_row” css=”.vc_custom_1638896256859{background-color: #eaeaec !important;}”][vc_column][vc_column_text css=””]Brown & Brown\u2019s ACS team led a formal RFP process to evaluate and select a new clinic partner capable of delivering advanced primary care alongside occupational health and workers\u2019 compensation services. A large national onsite clinic provider offering primary care and occupational health, better positioned to meet the customer\u2019s needs, was chosen and implemented across three Wisconsin locations. The ACS team provided hands-on support with implementation, utilization planning, chronic condition engagement strategies and vendor contract negotiation. Efforts included designing cross-referral protocols between occupational health and primary care, driving chronic care outreach, negotiating contract terms to avoid unnecessary costs and adding performance guarantees.<\/p>\n

The customer retained the ACS team for ongoing clinic management services to drive deep operational support along with vendor accountability through strategy goal-setting. This was accomplished through measurable and actionable annual strategies tailored to the customer\u2019s unique population needs. Chronic condition management was critically important to the customer, with medical spend outpacing their budget. Therefore, ACS partnered with the clinic vendor to design quarterly strategies to engage membership in their diabetes and hypertension management in the health center. Interestingly, the customer saw those without previous engagement in their healthcare start to engage, seeking 100% of their care at the onsite health center, demonstrating the value of low-cost access to onsite care.<\/p>\n

As a neutral third party, the ACS team provided objective reporting and analytics that gave executive leadership clear visibility into clinic performance. This enabled data-driven decisions free from vendor bias and helped build internal trust in the on-site care strategy. ACS identified additional savings that the vendor party missed related to occupational health and advanced primary care encounters.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_bottom=”pb-2″ equal_height=”yes” content_placement=”bottom”][vc_column width=”1\/4″][vc_single_image image=”792″ img_size=”full”][\/vc_column][vc_column width=”3\/4″]\n

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\n The Results\n <\/h2>\n\t\n <\/div>[\/vc_column][\/vc_row][vc_row row_padding_top=”pt-2″ equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text css=””]<\/p>\n