{"id":8734,"date":"2021-11-17T21:36:48","date_gmt":"2021-11-18T03:36:48","guid":{"rendered":"https:\/\/www.bbrown.com\/case-study\/workers-compensation-consulting\/"},"modified":"2021-11-17T21:36:48","modified_gmt":"2021-11-18T03:36:48","slug":"workers-compensation-consulting","status":"publish","type":"case_study","link":"https:\/\/www.bbrown.com\/ca\/case-study\/workers-compensation-consulting\/","title":{"rendered":"Workers\u2019 Compensation Consulting Results in Significant Savings"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_style=&#8221;page-hero&#8221; full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n\t<div class=\"hero hero--wrap    \">\n\n\t\t<div class=\"hero--background-image hero--background-image-blur\">\n\t\t\t<div class=\"hero--overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"hero-background\" style=\"background: url(https:\/\/www.bbrown.com\/wp-content\/uploads\/2021\/11\/CaseStudy_WorkersCompSavings_WebsiteLander.jpg) center center no-repeat; background-size: cover;\"><\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"hero--container\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"hero--inner width-100\">\n\n\t\t\t\t\t\n  <div class='content-heading  100%  '>\n    <p class='text-white subheading'>Case Study<\/p>\n    <h1 class='text-white    '>\n      Workers\u2019 Compensation Consulting Results in Significant Savings\n    <\/h1>\n\t\n  <\/div>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n[\/vc_column][\/vc_row][vc_row row_padding_bottom=&#8221;pb-2&#8243; full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;791&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;]\n  <div class='content-heading  100% content-heading--ruled '>\n    \n    <h2 class='text-brand-dark-blue    h2'>\n      The Request\n    <\/h2>\n\t\n  <\/div>[vc_column_text]<\/p>\n<h3>Develop a strategy for closing 60 litigated workers\u2019 compensation claims.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_top=&#8221;pt-1&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221;][vc_column][vc_column_text]A Fortune 500 company asked Brown &amp; Brown to lead and assist in a claim closure project for a recently closed location. Our team was specifically hired to develop a strategy for closing 60 litigated workers\u2019 compensation claims.<\/p>\n<p>Going into the process, the team knew they faced a challenging jurisdiction based on previous claims. This was based on:<\/p>\n<ul>\n<li>The medical community showing preference towards the employee despite the jurisdictional directive for the employer to direct care.<\/li>\n<li>The employer being recognized as having a heavy union influence in matters of workers\u2019 compensation.<\/li>\n<li>The plaintiff\u2019s bar having a handful of law firms that consistently represented the employees and were not opposed to taking the case to a hearing given favorable decisions from the division.<\/li>\n<\/ul>\n<p>The matter became further complicated when two physicians, who were former employer-oriented physicians, agreed to serve as subject matter experts for the plaintiff\u2019s bar. The doctors used their history at the employer facility to their advantage, stating they had credibility with an inside view of all job positions, making it difficult to mount a defense.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_bottom=&#8221;pb-2&#8243; full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1638896243466{background-color: #eaeaec !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;794&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;]\n  <div class='content-heading  100% content-heading--ruled '>\n    \n    <h2 class='text-brand-dark-blue    h2'>\n      The Solution\n    <\/h2>\n\t\n  <\/div>[vc_column_text]<\/p>\n<h3>Multi-faceted approach.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_top=&#8221;pt-1&#8243; full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1638896256859{background-color: #eaeaec !important;}&#8221;][vc_column][vc_column_text]Our multi-faceted approach to close the 60 litigated workers\u2019 compensations claims consisted of the following:<\/p>\n<ol>\n<li>Customer meetings to address <strong>settlement versus <\/strong><strong>litigation<\/strong> mindset.<\/li>\n<li>Claim reviews, including both defense counsel and the third-party claims administrator. The goal was to <strong>develop an agreed-upon strategy for claims<\/strong>, including aggressively negotiating settlements at the earliest opportune time.<\/li>\n<li>Appointment of a <strong>third defense firm<\/strong> in addition to the two defense firms already in place, allowing us to spread 60 litigated cases across the defense firms. This helped allow our team to negotiate from a position of strength, and for a more assertive approach in our review of medical and past medical claims.<\/li>\n<li>Organization of a <strong>\u201cClaims Settlement Day\u201d<\/strong> that consisted of the following:<\/li>\n<\/ol>\n<ul>\n<li>Notifying several plaintiff firms we were going to conduct a Claims Settlement Day, providing them 60 days to prepare their medical support, rating reports, case evaluation and a demand.<\/li>\n<li>Preparing defense cases with a negotiating plan representing both the pros and cons of the case along with evaluation recommendations.<\/li>\n<li>Meeting plaintiffs\u2019 counsel at a defense firm\u2019s office in the jurisdiction and encouraging plaintiffs to be present with a readiness to settle.<\/li>\n<li>Including employer and third-party claim administrative representatives at the meetings with full settlement authority.<\/li>\n<li>Arranging for a judge to be on-call at the division to provide immediate approval on agreed-upon settlements and issuing settlement checks within a day of this approval.<\/li>\n<\/ul>\n<p>In addition, at the inception of this workers\u2019 compensation claim closure project, Brown &amp; Brown emphasized that the need to close the workers\u2019 compensation cases would entail some concessions relative to settlement. The customer adopted this approach, since negotiating claim resolution can be a better outcome in lieu of continued legal\/case management fees, and safer than risking the adverse decision that could result in an open award and lifetime medical benefits at a hearing.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_bottom=&#8221;pb-2&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;792&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;]\n  <div class='content-heading  100% content-heading--ruled '>\n    \n    <h2 class='text-brand-dark-blue    h2'>\n      The Results\n    <\/h2>\n\t\n  <\/div>[vc_column_text]<\/p>\n<h3>After one year, only 11 out of the original 60 workers\u2019 compensation claims remained open.<\/h3>\n<p>The \u201cClaims Settlement Day\u201d was a success and resulted in:<\/p>\n<p><strong>23<\/strong> claims that reached agreed-upon settlements<\/p>\n<p><strong>18<\/strong> cases with pending offers as of the settlement day*<br \/>\n*those cases subsequently resolved in the next 7-10 days<\/p>\n<p><strong>0<\/strong> six-figure settlements[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_top=&#8221;pt-2&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]Brown &amp; Brown believed the most impactful way to measure this project was the number of open litigated cases at the beginning of the project and the number of files closed at the end of the project. The project lasted for one year. Only 11 open workers\u2019 compensation claims remained out of the original 60 litigated cases from 12 months prior.<\/p>\n<p>Of the 11 open claims, one consisted of a permanent and total disability award and another involved a unique causation situation alleging a cancer diagnosis as a result of exposure. The other nine cases included individuals who wanted to seek treatment and were awarded treatment by the compensation division, as well as cases where demands were not practical and could not be met.<\/p>\n<p>During the last three months of the project, COVID-19 also began to impact these cases. Many elective procedures were put on hold and the state\u2019s compensation division was operating at a limited capacity. Hearings that were initially postponed were later set as virtual meetings to keep the project moving forward. Brown &amp; Brown continued to close the customer\u2019s claims even with the additional challenges brought by the pandemic.<\/p>\n<p>The customer appreciated the cost savings as a result of halting ongoing litigation expenses, limiting case management expenses and eliminating additional medical and expense exposures. The customer was very pleased and impressed with the outcome delivered by Brown &amp; Brown.[\/vc_column_text][vc_single_image image=&#8221;1423&#8243; img_size=&#8221;medium&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;https:\/\/www.bbrown.com\/wp-content\/uploads\/2022\/01\/Case-Study-%E2%80%93-Workers-Compensation-Claims-Consulting-%E2%80%93-Brown-Brown.pdf&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]\n  <div class='content-heading  100% content-heading--ruled '>\n    <p class='text-brand-blue subheading'>Ready to help minimize your risk and uncertainty?<\/p>\n    <h2 class='text-brand-dark-blue   text-bold h2'>\n      Contact us for more information.\n    <\/h2>\n\t\n  <\/div>\t<div class='wpb_content_element text-left btn-container'>\n\t\t\t\t\t<a class='btn btn-brand-green  '\n\t\t\t\thref='\/us\/contact' target='' data-toggle=''>\n\t\t\t\t<span class=\"btn-text-color--default\">Contact Us<\/span>\n\t\t\t<\/a>\n\t\t\t<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<span style=\"font-weight: bold; font-style: italic; font-size: 10.0pt; background: white;\">DISCLAIMER:<\/span><span style=\"font-style: italic; font-size: 11.0pt; background: white;\">\u00a0<\/span><span style=\"font-style: italic; font-size: 9.0pt; background: white;\">Brown &amp; Brown, Inc. and all its affiliates, do not provide legal, regulatory or tax guidance, or advice. If legal advice counsel or representation is needed, the services of a legal professional should be sought. The information in this document is intended to provide a general overview of the topics and services contained herein. Brown &amp; Brown, Inc. and all its affiliates, make no representation or warranty as to the accuracy or completeness of the document and undertakes no obligation to update or revise the document based upon new information or future changes.<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_style=&#8221;page-hero&#8221; full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_row row_padding_bottom=&#8221;pb-2&#8243; full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;791&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text] Develop a strategy for closing 60 litigated workers\u2019 compensation claims. [\/vc_column_text][\/vc_column][\/vc_row][vc_row row_padding_top=&#8221;pt-1&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221;][vc_column][vc_column_text]A Fortune 500 company asked Brown [&hellip;]<\/p>\n","protected":false},"author":66,"featured_media":8735,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"service":[11],"industry":[45],"location":[17],"class_list":["post-8734","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Workers\u2019 Compensation Consulting Results in Significant Savings - Brown &amp; Brown<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bbrown.com\/ca\/case-study\/workers-compensation-consulting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workers\u2019 Compensation Consulting Results in Significant Savings\" \/>\n<meta property=\"og:description\" content=\"[vc_row row_style=&#8221;page-hero&#8221; full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_row row_padding_bottom=&#8221;pb-2&#8243; full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;791&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text] Develop a strategy for closing 60 litigated workers\u2019 compensation claims. 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